Refund policy

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and Issues (Defective Products)

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

  • Cost: For defective or damaged products, VoltAir Auto will cover the return shipping costs.
  • Resolution: We will evaluate the issue and make it right by providing a replacement or a full refund.

Change of Mind Returns

If you wish to return an item for personal reasons (change of mind), you may do so within 30 days.

  • Cost: The customer is responsible for the actual return shipping costs.
  • Restocking Fee: We do not charge any restocking fees.

How to Start a Return

To start a return, you must contact us at support@voltairauto.com.
We will provide you with the specific return address (either our US warehouse or our headquarters) based on your location and the reason for return.

  1. Please provide your order number and photos of the item if it is damaged.
  2. If your return is accepted, we will send you a return shipping label (if applicable) and instructions on how and where to send your package.
  3. Important: Items sent back to us without first requesting a return will not be accepted. Please do not send returns to the address on the original shipping label.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.